Preparations And Post Cleaning

• Please ensure there is a parking spot conveniently located near the area to be cleaned and that an outdoor water faucet is accessible for use.

• For vacant houses, please ensure that electricity and water are turned on prior to our appointment. Additionally, we kindly request that vacant houses be cooled down the night before our visit, particularly during the summer months, to ensure a comfortable working environment for our technicians and prevent any risks of heat exhaustion while using steam cleaning equipment in excessively hot conditions.

As carpet cleaners, our primary focus is on efficiently cleaning the services scheduled for your appointment. While we're happy to assist with moving a few smaller items, it's important to note that we are not furniture movers. To ensure the most effective cleaning process, we kindly request that you handle some preparation work before our arrival. This helps us to work more efficiently and achieve optimal results during the cleaning process.

• Please relocate any breakable items away from the areas scheduled for cleaning. 
• Please ensure that all items are cleared from the floor in any area designated for cleaning. (Air duct cleaning: Clear area under each vent. Don't worry about moving the beds, we work around them) We do not move items to facilitate cleaning, including those in closets. Please relocated smaller furniture pieces to an area outside of the cleaning zone prior to our arrival, if necessary. 
• We are happy to move items that can be handled by one person. However, please note that we do not move electronics, beds, dressers, armoires, antiques, or breakables. 
• For optimal results, it's important that the flooring is free of debris before our arrival. Please ensure that carpets are vacuumed and tile/grout surfaces are swept beforehand. This preparation will help us deliver the best possible cleaning outcome. 
• Please pin up any full-length draperies and bed/furniture skirts at least 6 inches off the floor in areas where we will be cleaning. This precaution helps to prevent contact with damp flooring or cleaning solutions, ensuring the safety of your furnishings
• Please set the temperature to 68 degrees several hours prior to our arrival. This will create a dry, cool environment that promotes efficient drying of the carpet following the cleaning process.

Please ensure that ceiling fans are turned on during our service appointment. Adequate airflow is necessary to facilitate the drying process of the carpet efficiently

As we utilize truck-mounted units for cleaning, please be aware that hoses will be connected from the truck mount to our cleaning wand. Consequently, your door will remain slightly open throughout the cleaning process

• Please ensure that your pets are secured in an area where we will not be working. 
• As we will be using machinery that utilizes very hot water during the cleaning process, we kindly request that you keep your children away from the immediate work area. 
• Please be aware that after cleaning, the carpet may remain damp for 4 to 12 hours. It's important to note that walking from damp carpet onto a hard surface can create a slippery surface. Exercise caution when moving from carpeted areas to hard surfaces during this time.
• Please feel free to point out any specific spots or trouble areas that you would like us to focus on during the cleaning process. Your feedback is important to us, and we want to ensure that we meet your expectations for cleanliness and satisfaction

Once you have shown our technician the areas of concern and he begins setting up, we kindly request that you relocate to another room that we are not working in. This allows our technician to focus on the task at hand without any interruptions and ensures that you are out of his workspace.

Payment is required upon completion of our services. As part of our digital process, we will send a copy of the invoice via text or email. We accept payments in cash and credit cards. For customers who will not be present at the time of service, we require  payment of the invoice prior to commencing any work. If you need to leave while we are working, we ask that payment is made before your departure to avoid any delays for our technicians. We've encountered situations where customers have indicated they will return shortly, causing our technicians to wait for payment, which in turn delays their upcoming appointments.

When scheduling, you were provided with an arrival time window, indicating the range within which we will arrive. While we strive to adhere to our appointments, there may be instances where we need to adjust our schedule. We prioritize giving each job the attention it deserves and will not rush through one appointment to meet the timing of the next. Your preparedness can greatly assist us in maintaining our schedule. In the event that we need to make adjustments, we will promptly contact you to communicate any changes