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FAQs


PREPARATION
We will move anything that one man can move. We do not move beds, antiques, chest-of-drawers, breakables, or electronics. Keeping the above in mind, we suggest the following to prepare for your carpet cleaning.

DRY TIME - Can range from 4-12 hours. Make it 68-70 degrees in house & turn on ceiling fans. Be careful going from carpet to non-carpet flooring (slippery). Dry times can vary based on Quality of carpet, Air movement & condition of carpet.

SPOTTERS - Over the counter products are the worst thing to use. What they do not lift, they have tendency of setting the spot (may not be removable). They leave residue which acts like a magnet for dirt or may cause browning. We suggest Vinegar & Water ONLY.
WICKING-Spots that re-appear as carpet dries. Damp carpet is pulling spot/spill/soil from padding.

BROWNING - Brown/yellowing appearance as carpet dries. Causes: Slow drying-tightly woven carpet, high alkalinity-spotters used prior to our arrival or extremely dirty carpet.

PET URINE - When animals urinate on carpeting, it goes thru carpet backing & into the padding. The steam will penetrate & activate the urine smell. Smell should dissipate within a few days. If smell lingers, next step replace saturated padding. Call us 281-391-2224 we provide this service.

FILTRATION LINES - Dark lines along walls, by doors that are kept shut, & more. Their makeup is oily and the molecules of the soils are so small that cleaning/removing them from fibers is difficult.

CUSTOMER REFERRALWe will reward you with a $50 referral credit to be used towards your next service. The credit will be applied once your referred.c;ustomer has paid in full. The referral may only apply to new customers. Be sure they mention your name when they call.

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Brightway Carpet Cleaning pruodly serves: Greater Houston, Copperfield, Hearthstone, Cypress, Fulshear, Katy, Memorial, Royal Oaks, Richmond, Rosenberg, Sugar Land.

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